Frequently asked questions

Do you work with new companies?

Yes. Trading history helps with credit terms, but it is not a requirement to open an account. First orders run on prepayment.

What is the minimum order?

Minimums are set per SKU and appear on each product page. Mixed-category consolidation is available to reach a viable freight load.

Which markets can you ship to?

Twenty-four markets across the GCC, the Levant and East Africa are served directly from Dubai. Others are handled on a project basis.

Who handles warranty claims?

Reach handles first-line RMA regionally, including collection, triage and replacement stock against approved claims.

Can you hold stock for us?

Yes. Bonded and free-zone storage in Dubai can be reserved against a forecast, released on your call-off schedule.

How to raise an RMA

Submit the claim through your account manager with SKU, serial range and fault description. Approved claims are collected within five working days.

Out-of-box failure window

DOA units reported within 14 days of delivery are replaced from local stock at no freight cost.

Exclusions

Physical damage, liquid ingress and unauthorised repair void the regional warranty.

Which Incoterms do you quote?

EXW Dubai and FOB Jebel Ali as standard, with CIF to destination on request.

How quickly is stock released?

In-stock lines are released from bonded warehousing within three to five working days of order confirmation.